Terms and Conditions

About these terms

These terms are an agreement between you and Mangalya Vivah Consultant, Pune, Maharashtra, India ("Mangalya Vivah", "we", "us"), which runs mangalyavivah.com. They apply whenever you register, browse, chat or buy a membership. By using the site you accept these terms and our Privacy Policy. If you do not agree, please do not use the site.

This page is an electronic record under the Information Technology Act, 2000 and its rules, and needs no signature.

In short

• A matrimony site, not a dating site: only for people genuinely looking to marry. Brides 18+, grooms 21+, legally free to marry.
• We verify identity; checking a match and the decision to marry are yours and your family's.
• One person, one profile, with true details and your own recent photos.
• Your name, gender and date of birth come from your government ID.
• Never ask for or send money. Report anyone who does.
• Fees are not refunded once a plan has started, except for a technical error or a double payment.
• You can hide or delete your profile at any time.

Who can register

• By registering, you declare that you, or the person whose profile you manage, intend to marry. The site must not be used for dating or casual friendship.
• Brides must be at least 18 and grooms at least 21 years old, as Indian law requires.
• You must be legally free to marry: never married, widowed, or divorced with a final court decree. If you are separated or your divorce case is still pending, please wait until the decree is final.
• You must be able to enter a binding agreement under Indian law.
• One person may have only one profile.
• A parent, brother, sister or relative may create and manage a profile for someone else only with that person's knowledge and consent. Whoever manages the profile is responsible for it.

Verification and what it means

Every member verifies a mobile number (OTP), an email address and a government ID (Aadhaar, PAN or driving licence) through DigiLocker, a Government of India service. Your name, gender and date of birth are taken from the ID and cannot be changed afterwards. If DigiLocker does not give a date of birth, our team confirms it from your ID before your profile is shown.

The "ID verified" mark means only that these checks were completed. It does not confirm education, job, income, family details, marital history or character. Please make your own enquiries, together with your family, before deciding on a match.

If you are divorced or widowed, we may ask to see the court decree or the death certificate. If it is not shown within 7 days of our request, we may hide the profile until it is.

Your profile and photos

• Give true, current and complete information, and update it when something changes.
• Use only your own recent photos. Photos of other people, of celebrities, or photos changed or made with AI are not allowed.
• Do not put phone numbers, email addresses, social media names or links in your profile text.
• We check photos and text, and may remove anything that breaks these terms.
• What you upload stays yours. You allow us to show it to other members and to process it only to run the service. We never use your photos in advertising without your separate written permission.

How to use the site

• Use the site only to look for a life partner for yourself, or for the family member whose profile you manage.
• Keep your password secret. You are responsible for everything done through your account. Tell us at once if you think someone else has used it.
• Treat other members and their families with respect, also when you decline an interest.
• When your marriage is fixed, through us or elsewhere, please hide or delete your profile. We would love to hear your good news.

Not allowed

• False details, someone else's photos, or more than one profile.
• Asking members for money, gifts, loans, investments or bank details, or offering any paid service.
• Harassment, abusive, obscene or threatening messages, or pressuring anyone to move off the site.
• Sharing another member's contact details, photos or chats outside the site, or using them for anything other than considering a match.
• Looking for matches for anyone who has not agreed, or running a marriage bureau, agency or other business through the site.
• Copying profiles with automated tools, or any attempt to break the site's security.
• Posting anything the Information Technology Rules, 2021 forbid: content that belongs to someone else; is obscene or pornographic or invades anyone's privacy; harms children; insults or harasses anyone because of gender, religion, caste or community; impersonates another person; is knowingly false or misleading; contains viruses or harmful code; or threatens the unity, security or public order of India.
• Anything illegal, including asking for or offering dowry, which is a crime under the Dowry Prohibition Act, 1961.

Interests, chat and contact details

You can send an interest to any verified member. Chat opens only after an interest is accepted, and either side can block the other at any time.

Contact details (mobile number and email) are shown to members with an active membership. For now, members who have verified their ID, mobile and email can also share contact details in chat; we may change this with notice on the site.

If you report someone, our team reads the recent messages between you and that member to look into the report. Everything written in chat must follow these terms.

Membership, payment and renewal

Members who complete all three checks (mobile, email and government ID) get premium membership free for 90 days, automatically, once per person. To keep it fair, we check the ID, mobile number and email of everyone who has used the offer. This is a promotional offer and we may change it for new members with notice on the site.

Paid plans, prices and what they include are shown on the Membership page before you pay. Prices are in Indian rupees and include applicable taxes. Payments are processed by Zoho Payments, whose terms also apply; we never see or store your card or bank details.

A plan starts when payment is confirmed. If you already have an active plan, the new one starts when the current one ends, so no days are lost. Plans cannot be paused or transferred to another person, and nothing renews automatically.

Refunds and cancellation

Fees are not refunded once a membership has started, including for unused time, except for a technical error or a double payment. The details are in our Refund Policy and Cancellation Policy.

Messages from us

We send emails, SMS or WhatsApp messages about your account, security, payments, interests and messages from members. You can switch off emails about interests, matches and messages in Settings. Account, security and payment messages are always sent.

Our role and its limits

Mangalya Vivah is a platform where families find each other. We are an intermediary under the Information Technology Act: members write their own profiles and messages. We do not arrange marriages, we do not guarantee a match or a reply, and we are not a party to any discussion, meeting or marriage between members.

Our checks confirm only a member's mobile number, email and government ID. Everything else — family, education, job, income, health, past marriages and character — must be checked by you and your family. The decision to marry is entirely yours and your family's.

We are not responsible for what members say or do, on or off the site, or for disputes between members or families. Meet in safe public places, involve your family, and never send money to anyone you met online.

We work to keep the site available and safe, but it is provided "as is". To the extent the law allows, our total liability to you is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect losses.

If a claim arises from your actions

If you break these terms or the law and someone makes a claim against us because of it, you agree to cover our reasonable costs of dealing with that claim.

Hiding, suspending and closing accounts

• You can hide your profile or delete your account at any time from Settings. A deleted account is erased within 30 days, except payment records the law requires us to keep. For security, and as Indian law requires, a record of when and from which internet (IP) address an account was created is kept for one year, even after the account is deleted.
• If an account is not used for a long time, we email you first and may then hide the profile; logging in shows it again.
• We may hide, suspend or close a profile, without refund, if it breaks these terms, if details look false, if we receive genuine complaints, or if the law requires it. Where it is safe to do so, we will tell you why and give you a chance to respond.

Changes to these terms

We may update these terms when the service or the law changes. We will show the new version here, with its date, and ask you to accept it the next time you log in. If you do not accept it, you can delete your account.

Law, complaints and courts

Please write to our Grievance Officer first; most problems are solved quickly. These terms are governed by the laws of India, and the courts in Pune, Maharashtra have jurisdiction.

Grievance officer